Diamond Painting Drills FAQ

Yes. DPD specializes in replacement and enhancement diamond painting drills. You may order replacement drills regardless of where the original kit was purchased, as long as you know the correct DMC number and drill shape.

Approximately 200 drills. If you need more than one pack of a color, simply increase the quantity.

No exact match can be guaranteed. The same DMC number can vary slightly between manufacturers or dye lots. When you order multiple packs of the same replacement color from DPD in one order, we fill them from a single dye lot whenever possible so the replacements are consistent with one another.

Both are interchangeable. High-quality acrylic can sparkle just as much as resin. The primary difference is the molding geometry: acrylic squares are slightly more forgiving in placement and may show a little more spacing, while resin squares can sit more tightly together. See our Acrylic vs. Resin Square Drill Guide.

Yes. Your diamond painting does not need to be a custom portrait. You can replace skin-tone drills in almost any design, whether you want a lighter or deeper complexion, a different undertone, or colors that better represent your vision.

Find a clear photograph showing the desired complexion, upload it to the DMC Color Studio, then compare the suggested shades with your painting's existing color chart. Match the lightest shades to highlights, the middle shades to midtones and the darkest shades to shadows, preserving the original artwork's sense of depth. Skin tone is one aspect of appearance; changing drill colors may not change every characteristic associated with race or ethnicity.

Upload a clear reference photo showing the complexion you want. The Color Studio generates five coordinating DMC shades. Identify which original colors are used for skin in your painting, then substitute corresponding highlights, midtones and shadows rather than replacing every skin-colored drill with one shade. Try a small section before changing the entire portrait.

Yes. The tool works with a reference photograph and can help you choose replacement colors for diamond paintings from any manufacturer, including standard kits and custom portraits. You will still need to determine which colors in your canvas represent the original skin tones and whether your canvas uses round or square drills.

Start with the five suggested shades. To explore additional colors, select other areas of your uploaded photograph and review the resulting DMC selections. Compare their brightness and undertones with your existing chart so the finished shading stays consistent.

Yes. Select the pet option and upload a clear image. The tool can suggest five coordinating DMC colors for fur or other visible coat colors, which you can review and refine using the photograph.

Use the Color Studio's Check Colors & Add to Cart feature. Select the drill material that matches your project, review availability and any alternatives offered for your approval, and add the chosen DMC colors to your cart. You can also download your palette to save the color numbers for later. Screen previews are approximate; actual drill colors may vary with materials, lighting and dye lots.

Most DPD enhancement-drill bags contain a minimum of 2,000 drills, and we intentionally include extra beyond that minimum. Specialty shapes and certain premium glass/crystal products are packaged differently.

No. Some enhancement colors correspond directly to DMC numbers, while others—such as many metallics, flames and specialty shapes—use names or their own color ranges. One enhancement color can sometimes work with several DMC colors.

Yes. Batch-to-batch color or finish variation can occur with enhancement drills as well as standard and replacement drills.

Read the Diamond Painting Drill Dye Lots & Color Variation Guide →

Contact us. Sometimes the item is already available but difficult to locate, or we may be able to recommend an alternative. DPD does not accept custom orders.

Yes. DPD does not offer guest checkout. During checkout, enter your email address and create a password. Your account gives you access to order history, tracking, printable invoices, the Order Again feature, store credit and purchased gift-card information.

Use the password-reset option on the login page. If the reset email does not appear, check your spam or junk folder. If you still cannot access your account after following the reset steps, email us. We can create a temporary password when needed. Assistance is generally available Monday–Friday, 9:00 AM–5:00 PM Eastern, although response time can vary while we are processing and packing orders.

You can update your email address, password, billing address and shipping address. Important: changing the saved shipping address in My Account does not change the address on an order that has already been placed, even if that order is still Processing.

Track opens shipment tracking. Invoice recreates the invoice so it can be printed. Order Again places the available items from that previous order back into your cart for review. If an old item is unavailable, the site displays an alert and does not add that item.

Tracking numbers are created when the shipping label is generated—not when the order is placed. When tracking is entered, the order status changes from Processing to Shipped, tracking appears in My Account, and a shipping-confirmation email is generated. If you do not see the email, check spam/junk.

Not necessarily. USPS and UPS do not always scan packages immediately, and tracking can update after the physical carrier handoff. Tracking may also be entered after a package has already left our premises. Allow up to 3 days for tracking activity to appear.

Contact the carrier directly and sign up for any available tracking or delivery alerts. Once the carrier has possession, USPS or UPS has the most current information about the shipment. If the carrier ultimately confirms that the shipment is lost or cannot be located, contact DPD and we will review the case to determine the next appropriate steps.

Please contact the shipping carrier directly. Once USPS or UPS marks the package Delivered, DPD must consider the order fulfilled. The carrier is best positioned to investigate whether the package was misdelivered, left in an unexpected location or potentially stolen.

No. Delivery dates shown in carrier tracking are estimates supplied by the carrier and are not guaranteed delivery dates from DPD.

Contact us as soon as possible. We will make every reasonable effort to update the address before shipment, but because orders are processed quickly we cannot guarantee that your message will be seen before the package is processed. Updating your saved address in My Account does not alter an existing order.

Place a second order and write “Please combine orders” in the Order Notes at checkout. If the original order has not yet shipped and we are able to combine them, we will issue store credit for the additional shipping charge. We cannot guarantee that the first order will still be available to combine or that the additional shipping can be credited.

Orders are considered final once submitted, and we cannot guarantee that an order can be stopped before processing or shipment. If you contact us before shipment and we are able to accommodate the request, you may choose between a refund less the non-refundable payment-processing fee or store credit for the full eligible order amount.

Once an order has shipped, all sales are final. DPD does not accept returns, refunds or exchanges after shipment except in the rare event of an error on our part. If you believe an order-fulfillment error occurred, contact us and explain what happened so we can review the issue and determine the appropriate resolution.

Contact us within 3 calendar days of delivery. Keep the merchandise, shipping package, shipping label and internal packaging, and do not discard anything until the issue is resolved. We may request photographs for a carrier or insurance claim.

DPD cannot be responsible for an incorrect or incomplete address supplied by the customer. If a package must be reshipped, the customer is responsible for the new shipping charge. Carriers do not refund the original shipping fee to us. Because DPD does not retain customer payment information, arrangements must be made to collect any required reshipping charge.

No. Coupon and discount codes must be entered at checkout before the order is submitted. Discounts are not applied retroactively.

Only one coupon or discount code may be used per order.

No. DPD does not offer retroactive sale-price adjustments or refunds of the difference.

Store credit can be used toward merchandise and shipping. You choose how much available credit to apply; any unused balance remains in your account. Order-related store credit does not expire, cannot be transferred to another person/account and cannot be redeemed for cash. It may be used with a coupon/discount code or gift card.

Digital gift cards are available in $25, $50 and $100 amounts. They are delivered immediately and can be sent directly to a recipient's email with To, From and Message fields. Gift cards do not expire, are non-refundable, retain unused balances and may be used with a coupon/discount code and store credit.